I recently completed on the purchase of a flat in Shirley. It took almost 14 months from the offer being accepted until completion and I must stress that Proctors were in no way responsible for this.
My contact was with Sue and Roy and I always enjoyed calling in at the branch office. Roy was very knowledgeable on the property and gave the viewing before offer, and some time later at my request spent some time on a visit to explain various systems aroung the flat and other aspects of daily life at the block, which was very helpful. Sue was the anchor person on this transaction and was always very pleasant, straightforward and up to date with the state of things, very often chasing up information from other professionals. Sue also had good liaison with my solicitors. I don't think they could have done any more than they did to get the transaction across the line. In summary I would say that if you are buying a property tnhrough Proctors you are in very good hands.